Refund policy
Always the Finest. If something isn’t quite right, we’re here to help. Returns and exchanges are simple, supportive, and designed to give you confidence in every purchase. Every order includes one free exchange for a different size, color, or style, or you may return your item for a refund of the product price. A flat $8 return label fee is deducted from refunds. Original shipping fees are non‑refundable.
To begin, you’ll need your order number and the email used at checkout—both found in your Pineapple Pier confirmation email.
Returns — 30 Days
You have 30 days from delivery to return items for a refund of the product price, less a flat $8 return label fee.
Requirements:
- Unworn, unwashed, in original condition
- Original tags attached
- A flat $8 return label fee is deducted from your refund
- Original shipping fees are non‑refundable
- Items not meeting these conditions are ineligible
We do not charge restocking or handling fees. Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting your return.
Exchanges — One Per Order
Every order includes one free exchange within 30 days of purchase.
What’s included:
- One free exchange per order, with no label fee
- Size, color, or product swaps
- Replacement ships once the original is received and inspected
- Items must be unworn, unwashed, in original condition with tags attached
Once your free exchange has been used, further exchanges are not available on that order. You may still return the item for a refund within the original 30‑day window, with the $8 return label fee deducted.
Sale Items
- Final sale items cannot be returned or exchanged
- Discounts greater than 35% are not eligible for returns or exchanges
- No code stacking; promotions apply while supplies last
- Sale pricing cannot be applied to past purchases, taxes, or shipping
- No price adjustments
Gift Returns
- Approved gift returns receive store credit.
Preparing Your Return
- Repack your item securely
- Use the prepaid label from the return portal
- Drop off with the carrier listed on your label
The prepaid label is provided for you. For refunds, its $8 cost is deducted from your refund amount. For your free exchange, there is nothing to pay.
Wrong or Damaged Item
If your order arrives incorrect, damaged, or incomplete, please do not start a standard return. Email info@pineapplepierclothing.com with your order number and a photo of the issue. We will make it right and cover shipping both ways, with no $8 fee.
Need Support?
No runaround—just real help. Our team is here for sizing, fit, exchanges, and anything else you need.
Email: info@pineapplepierclothing.com Response time: within 1 business day
Warranty — Manufacturing Defects
Our 30‑day warranty covers manufacturing defects from the day your order arrives.
Covered:
- Stitching that comes undone
- Fabric flaws or unexpected holes
- Structural issues affecting wearability
Not covered:
- Normal wear and tear
- Accidental damage
- Sizing or fit concerns (covered under our exchange window)
To begin a claim, email info@pineapplepierclothing.com with:
- A brief description
- Photos of the issue
Shipping Destinations
We currently ship within the United States only.