You have 30 days from delivery to return items for a full refund of the product price. To begin, you'll need your order number and the email used at checkout — both are in your Pineapple Pier confirmation email.

Requirements

• Unworn, unwashed, in original condition
• Original tags attached
• Original shipping fees are non-refundable
• Items not meeting these conditions are ineligible

Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting your return. We don't charge restocking fees.

Exchanges are available within 30 days of purchase.

What's included

• Free exchanges
• Size, color, or product swaps
• Replacement ships once the original is received and inspected
• Items must be unworn, unwashed, in original condition with tags attached

• Start in the return portal and print your prepaid label
• Repack your item securely with the original tags attached
• Drop off with the carrier listed on your label within 14 days of starting your return

Return shipping is free. The prepaid label is provided in the portal at no cost to you.

If your order arrives incorrect, damaged, or incomplete, don't start a standard return — email info@pineapplepierclothing.com with your order number and a photo of the issue. We'll make it right and cover shipping both ways.

• Final sale items cannot be returned or exchanged
• Discounts greater than 35% are not eligible for returns or exchanges
• No code stacking; promotions apply while supplies last
• Sale pricing cannot be applied to past purchases, taxes, or shipping
• No price adjustments

Approved gift returns receive store credit.

Our 30-day warranty covers manufacturing defects from the day your order arrives.

Covered

• Stitching that comes undone
• Fabric flaws or unexpected holes
• Structural issues affecting wearability

Not covered

• Normal wear and tear
• Accidental damage
• Sizing or fit concerns, which are covered by our exchange window

To start a claim, email info@pineapplepierclothing.com with a brief description and photos of the issue.

Canadian orders may be returned within 30 days under the same condition requirements above. Return shipping on international orders is the customer's responsibility, and duties and taxes paid at checkout are non-refundable. Email info@pineapplepierclothing.com to start an international return.