Orders are usually processed within 1–2 business days for packing and shipment. During high-volume periods, processing may take up to 3 business days. Once your order ships you’ll receive a confirmation email with tracking.

Delivery time is added on top of processing: Standard arrives within 3–7 business days, and Express within 2 business days.

Log in to your account and open Order History to see status and tracking for every order, or use the tracking link in your shipping confirmation email. Tracking updates can take up to 48 hours to appear, depending on carrier systems.

Email us as soon as possible with your order number. We can usually make changes before the order enters fulfillment, but once it ships we’re unable to modify it.

• Standard shipping (3–7 business days): free on every order (limited time)
• Express shipping (2 business days): $15

Full details are on our shipping page.

Not at the moment. We currently ship only within the United States.

We’d love to reach more of you in the future, so check back with us.

You have 30 days from delivery to return items for a refund of the product price, to your original payment method or as store credit. A flat $8 return label fee is deducted from refunds, and original shipping fees are non-refundable. There are no restocking or handling fees.

Requirements

• Unworn, unwashed, in original condition
• Original tags attached
• Items not meeting these conditions are ineligible

Start at our returns portal. You’ll need your order number and the email used at checkout — both are in your confirmation email. Once we review and approve your request, we’ll email you a prepaid return label. Repack your item securely with the original tags attached, and drop it off with the carrier listed on the label.

We provide a prepaid return label. For refunds, a flat $8 is deducted from your refund to cover it.

There’s no charge for your free exchange, or if your item arrived wrong or damaged.

Refunds are issued within 5–10 business days of your return arriving and passing inspection. Your bank may take a few days more to post it.

Every order includes one free exchange within 30 days. You can swap size, color, or product, and the replacement ships once we receive and inspect the original. Items must be unworn, unwashed, and in original condition with tags attached.

Once your free exchange has been used, further exchanges aren’t available on that order, but you can still return the item for a refund within the original 30-day window, with the $8 return label fee deducted.

Please don’t start a standard return. Email info@pineapplepierclothing.com with your order number and a photo of the issue. We’ll make it right and cover shipping both ways, with no $8 fee.

• Final sale items cannot be returned or exchanged
• Discounts greater than 35% are not eligible for returns or exchanges
• No price adjustments

Approved gift returns receive store credit.

Our 30-day warranty covers manufacturing defects from the day your order arrives: stitching that comes undone, fabric flaws or unexpected holes, and structural issues affecting wearability.

It doesn’t cover normal wear and tear, accidental damage, or fit concerns, which are covered by the exchange window instead.

To start a claim, email info@pineapplepierclothing.com with a brief description and photos.

Our size guide lists measurements for every silhouette, style by style, since each one is cut to its own proportions.

The numbers are garment measurements in full circumference, not body measurements. To compare, lay a piece you already love flat, measure across, and double it. Between two sizes? Email us your measurements and we’ll tell you which one we’d send.

Many sold-out sizes can be pre-ordered. If you see a Pre-order button on the product page, place your order as usual and we’ll ship it as soon as your size is back in stock. You’ll get a shipping confirmation with tracking when it’s on its way.

Machine wash cold inside out, line dry, no spot treatment, and wash before wear. Modal takes gentle steam only; Lyocell and hemp can take a warm iron or steam.

Care varies by garment, so always follow the label sewn into your piece. More on each fabric is on our fabrics page.

• Applied automatically at checkout when qualifying conditions are met.
• Limited-time, online only, while supplies last.
• Cannot be combined with other offers, applied to past purchases, or used toward gift card purchases.
• No substitutions, rain checks, or cash value. We may modify or replace these terms without notice. Void where prohibited.

No — one promotional offer per order, whether it’s a code or an automatic promotion. Sale pricing can’t be applied to past purchases, taxes, or shipping.

Where state law requires it, gift cards with a small remaining balance can be redeemed for cash. Thresholds vary by state — in California, for example, it’s a balance under $10. Contact us with your card details and we’ll check whether yours qualifies.

Share your link, your friend gets $20 off their first order, and you receive $20 in rewards. Full details on the referral program page.

If you share Pineapple Pier with an audience, apply through our affiliate program. Approved affiliates earn commission on referred sales.

Referrals are for customers sharing with friends — no application needed. The affiliate program is for creators and partners promoting to a wider audience, and applications are reviewed.